Customer Service Administrator

Full description

Customer Service Administrator – Full Time, Permanent


Peterborough | Office Based | Monday to Friday


No evenings. No shifts. No weekends.


A great opportunity to build your career


Do you enjoy talking to people and helping them find the right solution?


General & Medical is looking for a friendly, organised and confident Customer Service Administrator to join our established team in Peterborough.


If you have experience speaking with customers over the phone – whether in insurance, a call centre, customer service or another office-based role – this could be a great next step.


You don't need to be an insurance expert. Full product and system training will be provided. What matters most is that you're comfortable talking to customers, communicate clearly and professionally, pay attention to detail and are willing to learn.


What you'll be doing


As part of our Customer Service team, you'll:



Handle customer enquiries by phone and email in a friendly and professional manner
Guide customers through treatment pathways, claims procedures and policy coverage
Review notes and reports relating to ongoing claims and liaise with our Claims Team
Maintain accurate customer records and update our internal systems
Manage your own workload and ensure enquiries are dealt with promptly
Help resolve customer concerns and escalate more complex issues when required
Support our move from manual to electronic records
Follow company procedures and relevant FCA and Data Protection requirements

What we're looking for


We're particularly interested in hearing from people who have some previous experience in insurance or in a role involving regular telephone contact with customers.


You'll also need:



A friendly, confident and professional telephone manner
Good written and verbal communication skills
Good organisational skills and attention to detail
Basic confidence using Microsoft Office
The ability to manage your own workload
The ability to work well as part of a team
A positive attitude and willingness to learn

Previous insurance experience is useful, but not essential if you already have good customer service experience and are keen to learn.


What you can expect from us


We know that a good work-life balance matters. This position offers regular full-time Monday-to-Friday hours, with no evenings, no shifts and no weekend work.


You'll also receive:



Access to our Pension Scheme
Attendance Bonus
Great annual leave benefits, including additional family days
Free Worldwide Multi Trip Travel Insurance Cover, with discounted rates for family members
Cash benefits linked to Personal Accident, Life Cover and Critical Illness
Monthly Employee Rewards Scheme
Learning and development opportunities
Access to Wellbeing Services and our Discount Scheme
Free tea, coffee and fresh fruit
A friendly working environment in Peterborough, conveniently located close to the A1

About General & Medical


General & Medical is a long-established provider of medical and specialist insurance services to professionals, businesses and families in the UK and internationally.


You'll be joining a supportive Customer Service team where you'll receive the training you need to develop your knowledge and confidence.


This is an office-based position in Peterborough and is not a remote or hybrid role.


If you're dependable, enjoy helping people and would like to develop your customer service or insurance experience, we'd love to hear from you.


Job Type: Full-time, Permanent


Pay: £24,800.00-£26,000.00 per year


Work Location: In person