Live Chat Agent at Jobright.ai

Full description

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will support users through live chat, answer product questions, resolve issues, and help create a thoughtful and trustworthy customer experience.

Why Join Us
Build real, production AI agents used by real usersHigh ownership and impactWork at the intersection of AI, agents, and productShape how people experience AI-driven job search
Responsibilities
Respond to users through live chat in a timely, clear, and empathetic mannerHelp users understand product features and job search workflowsTroubleshoot common account, product, and technical issuesEscalate complex issues to the appropriate internal teamsDocument conversations, resolutions, and recurring user problemsShare customer feedback and product improvement opportunitiesMaintain a high standard of accuracy, professionalism, and privacy
Qualification
Required
Excellent written and spoken EnglishStrong customer-service mindset and empathy for usersAbility to manage multiple conversations while maintaining accuracyStrong problem-solving and communication skillsAbility to work remotely within the United Kingdom during agreed service hours
Preferred
Previous experience in customer support, live chat, operations, or another user-facing roleFamiliarity with SaaS products, CRM systems, or support toolsInterest in AI, job search, and consumer technologyExperience working in a fast-paced startup environment