Retail Deputy Store Manager

Full description

Description

We're looking for an enthusiastic and driven Deputy Store Manager to join our Retail Sales team as we open our brand-new store in Tamworth.

As a poltronesofà Deputy Store Manager, you'll play a key role in supporting the Store Manager to deliver outstanding commercial performance and ensure the smooth day-to-day running of the store. You'll lead by example, inspire the team to deliver exceptional customer service, and confidently step into the Store Manager's role when required.

Working closely with your team, you'll create a five-star customer experience while driving sales and achieving key performance targets. You'll coach and develop your colleagues, maintain high operational standards, and help every customer find the perfect products to create a home they love.

As a Deputy Store Manager, you'll also benefit from our uncapped commission structure, giving you the opportunity to increase your earnings as you and your team succeed. The more you sell, the more you can earn.

What does the role involve?



Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
Supporting the recruitment, onboarding, management and development of the team
Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
Supporting colleagues with customer orders and finance applications
Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
Continuously identifying opportunities to make improvements which will optimise the operational running of the store
Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
Ensuring that all colleagues are accountable for branch audit, banking and finance checks


What qualities are we looking for?



Enthusiasm and passion to drive the business forward and personally succeed
Customer focus with a passion for delivering first class customer service
Excellent communication and interpersonal skills
The ability to drive performance and manage difficult conversations when needed
A desire to learn, grow and progress
Inquisitive, ever-questioning and ever-improving
Friendly, flexible, reliable, honest and a strong work ethic
A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
Experience in leading, motivating and coaching a successful sales team


What’s in it for you?



Basic salary of £29,000 with no cap on commission
Competitions and incentives
33 days holidays including bank holidays
Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
Colleague Discount
Career progression
Enhanced Maternity, Paternity and Adoption Leave
Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
Virtual GP – Access to a GP service 24/7
Salary finance scheme
Pension Scheme
Death in Service
Life assurance
INDMP

About poltronesofà
poltronesofà at ScS brings authentic Italian comfort and craftsmanship to homes across the UK. With over 30 years of heritage, poltronesofà is renowned for beautifully designed, handcrafted sofas and armchairs made with care, quality materials, and attention to detail.

Our success is built on our people, with over 1,000 colleagues across 100 stores, distribution centres and support teams in the UK.

At poltronesofà, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success.


We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals.


If you’re passionate about great service and want to be part of bringing authentic Italian comfort to UK homes, we encourage you to apply and join us on our mission to make a difference.

Our hiring process


Stage 1: Applied

Stage 2: Review

Stage 3: Interview

Stage 4: Hired