Store Manager
Full description
Become a Flooring Superstar!
Base salary of £29,000 per annum plus uncapped commission on every sale you take. The commission is tiered so the more you sell, the more commission you earn.
Our Store Managers are paid on a band scale so you have the potential to earn more as your store performance improves.
The base salary could potentially be negotiated depending on skillset and experience.
Who are we?
Flooring Superstore is an award winning online and offline flooring retailer. We sell a wide range of floor types including specialist brands focused on smooth flooring and artificial grass. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. We began opening up retail stores over 9 years ago to compliment our online presence. Since then, we have opened 50+ stores nationwide, with many more planned to open in 2026 and beyond.
As part of our growth, we are looking for an exceptional Store Manager to join our Bishop Auckland store.
What does the role involve?
Being an approachable leader of a small sales team; coaching and developing your team to achieve their full potential within their roles and helping them to grow with the businessLeading by example - engaging with both retail and trade customers in store in a friendly and approachable manner; selling our products and services according to each customer’s needsGenerating sales by following up with customers who have ordered our samples online in the area and contacting local trade customers to promote our products and services via telephone and email.General housekeeping which everyone helps out with to ensure the showroom looks fantastic at all times.Some manual handling with the launch of our new click and collect service, enhancing the customer journey while creating additional opportunities for our store teams to engage customers and support sales.What we look for:
Someone who is approachable and motivational to their teamSomeone who leads by exampleSomeone who loves customer interaction and always goes the extra mile to ensure our customers have a positive experience with usSomeone who enjoys the buzz of sales and not only working to targets but exceeding them - commission is uncapped so it’s all money in your pocket!Someone who enjoys working with technology - full system training will be provided however you will need to be comfortable using technologySomeone who embraces change and can adapt positivelyTraining?
You don’t need to worry about flooring experience as we’ll provide you with all of the tools and knowledge required to be successful in your role.
What are the working hours?
Your work/life balance is really important to us. You’ll work an average of 37 hours per week over a 3 week rolling rota, including weekend working. You’ll get at least two days off every week and in the third week of your rota you’ll get three days off.
We do operate on small teams of three or four members of staff per store; usually with two people on shift at one time so we do often have lone working in store.
What do you get from us?
Basic of £29,000 + Individual Uncapped Sales Performance Bonus - there is no limit to what you can earn however top earners earn an average of £46,000 per yearIncentives such as regular raffles with £1,000's up for grabs!Good work/life balanceTraining provided - no previous flooring experience is required5% Pension Contribution from companyEnhanced holidays - 6.4 weeksMaternity & Paternity packageCompany Loyalty SchemeDiscounts on major retailers - huge savings to be made!In house communication and recognition platform keeping you updated on all the company news25% discount on our products for friends and familyAnnual Company AwardsHealth and Wellbeing SupportOpportunities for career progression - over 70% of our managers have been promoted internallyOpportunity to be part of a company who are proud supporters and fundraisers of amazing organisations plus a large number of charities across the UK and who are also actively making changes to become more environmentally friendly and have positive impacts on the planet such as supporting tree planting and ocean clean-up initiativesFree ParkingUniform providedStudies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Flooring Superstore, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Job Types: Full-time, Permanent
Pay: Up to £46,000.00 per year
Benefits:
Company pensionEmployee discountFree parkingOn-site parkingApplication question(s):
Do you have management experience from a target driven, consultative sales environment?Why do you think you'd be a good fit for this role?Are you comfortable working shift patterns including weekends?Is the location of the store commutable for you?Do you feel at ease using systems, devices, and digital tools at work?Hypothetically, if a set of customers walked into the store and they were happy with the product, not put off by the price how would you go about closing the sale?Hypothetically, if you have 4 days left in the month and 10k left to achieve personal target what are you doing to get through target?What do you think makes a strong sales person and what's your selling style?Are you comfortable with lone working?Are you comfortable with physical, manual handling?Experience:
Customer service: 1 year (preferred)Retail management: 1 year (preferred)Sales management: 1 year (preferred)Sales: 1 year (preferred)Work Location: In person